CONTACT

*WHEN CONTACTING PLEASE ADJUST TO CENTRAL TIME ZONE (CST)*

WE WILL BE CLOSED ON 09/22-09/24. OUR CUSTOMER SERVICE PHONE & TEXT LINE WILL BE UNAVAILABLE DURING THIS CLOSURE.

ALL EMAILS WILL BE RESPONDED TO HOWEVER AND ORDER FULFILLMENT WILL CONTINUE.

FOR ANY IMMEDIATE ASSISTANCE PLEASE CONTACT US VIA EMAIL. HOURS OF OPERATIONS WILL RESUME ON 09/27.

PLEASE CHECK THE LISTED DATES OF THE 2022 HOLIDAYS BELOW AS ALL ARE OBSERVED BY OUR COMPANY. IN THE EVENT OF A HOLIDAY FALLING ON A WEEKEND OR MONDAY IT IS OBSERVED BY OUR COMPANY ON THE NEXT BUSINESS DAY. ON HOLIDAY CLOSURES OUR CUSTOMER SERVICE PHONE & TEXT LINE WILL BE UNAVAILABLE BUT OUR WAREHOUSE WILL REMAIN OPEN TO CONTINUE PACKAGING AND SHIPPING ORDERS FROM OUR FACILITY. IF YOU NEED ORDER ASSISTANCE PLEASE BE SURE TO EMAIL US AT VIRGINHAIRBYLABELLA1@YAHOO.COM.

IN ORDER TO BETTER SERVE YOU PLEASE ABIDE BY THE FOLLOWING HOURS OF OPERATION. IF CONTACTED BEFORE OR AFTER THE FOLLOWING HOURS OF AVAILABILITY WE WILL RESPOND AT THE BEGINNING OF OUR NEXT BUSINESS DAY STARTING AT 10:30AM CST. PLEASE BE SURE TO ADJUST TO OUR CENTRAL TIME ZONE WHEN LOOKING TO CONTACT US AS WELL. CURRENTLY ONLY CALLS MADE WITHIN THE UNITED STATES ARE ACCEPTED.

ATTENTION:
PLEASE BE ADVISED THAT DUE TO COVID-19 DELIVERY DELAYS ARE CURRENTLY BEING EXPERIENCED WITH USPS. DELAYS CAN CAUSE ORDERS TO BE DELAYED UP TO A WEEK FOR ARRIVAL BUT SHOULD STILL REFLECT MOVEMENT DURING THIS TIME FRAME. IF FOR ANY REASON YOU DO NOT SEE TRACKING UPDATES WITHIN 72 HOURS OF YOUR TRACKING NUMBER BEING ISSUED PLEASE CONTACT US IMMEDIATELY. WE DO NOT MONITOR TRACKING DETAILS ONCE AN ORDER HAS BEEN SHIPPED. ALL CANADA OR INTERNATIONAL CLIENTS CAN CONTACT VIA TEXT ONLY AT THIS TIME.

  • OUR COMPANY HONORS ALL LOCAL (NEW ORLEANS) AND FEDERAL HOLIDAYS AND WILL BE CLOSED ON THOSE DATES SO PLEASE BE ADVISED. IN THE EVENT OF A HOLIDAY FALLING ON A WEEKEND OR MONDAY IT IS OBSERVED BY OUR COMPANY ON THE NEXT BUSINESS DAY. ON THOSE DAYS CUSTOMER SERVICE WILL STILL BE AVAILABLE VIA EMAIL AS WELL AS OUR CHAT PORTAL. WHEN CONTACTING VIA EMAIL PLEASE AVOID SENDING MULTIPLE EMAILS BEFORE WE HAVE HAD A CHANCE TO RESPOND TO AVOID BEING FLAGGED AS SPAM BY OUR SERVER.
  • IN THE EVENT THAT YOU DO NOT GET AN EMAIL RESPONSE DUE TO BEING POSSIBLY FLAGGED BY OUR SERVER PLEASE SUBMIT A CONTACT FORM WHICH CAN BE FOUND BELOW OR CONTACT US VIA PHONE OR TEXT.
  • OUR EMAIL ADDRESS CAN BE FOUND BELOW AS WELL. PLEASE KNOW THAT WE RECEIVE HUNDREDS OF TEXTS,CALLS AND EMAILS PER DAY. PLEASE DON'T RESPOND TO PROMOTIONAL EMAILS OR YOUR ORDER CONFIRMATION EMAILS AS THEY ARE NOT MONITORED. EVERY CLIENT IS IMPORTANT TO US AND WE RESPOND AS QUICKLY AND EFFICIENTLY AS WE CAN. IF A VOICEMAIL OR TEXT IS NOT GIVEN WE WILL NOT BE ABLE TO RESPOND. IF YOU DO NOT RECEIVE A RESPONSE ON THE SAME DAY PLEASE ALLOW UP TO 48 HOURS AND SOMEONE WILL ASSIST YOU. 

**WE RESERVE THE RIGHT TO REFUSE SERVICE**

DUE TO THE CURRENT COVID-19 PANDEMIC LOCAL DELIVERY WILL NOT BE AVAILABLE UNTIL FURTHER NOTICE

EMAIL-VIRGINHAIRBYLABELLA1@YAHOO.COM

ALL EMAILS ARE RESPONDED DURING OUR HOURS OF OPERATION HOWEVER FEEL FREE TO CONTACT US 24/7. EMAILS ARE RESPONDED

IN THE ORDER RECEIVED WITHIN 24-48 HOURS. EMAILS RECEIVED ON WEEKENDS ARE RESPONDED TO NEXT BUSINESS DAY. PLEASE ALLOW US TIME TO RESPOND BEFORE SENDING MULTIPLE EMAILS TO AVOID BEING FLAGGED AS SPAM BY OUR SERVER.

 

PHONE NUMBER- 1-(504)-610-3953 

 CALLS- CST 10:30 - 6pm TUES-FRI

10:30AM - 3:00PM SAT

CLOSED EVERY MONDAY & SUNDAY

AND ALL MAJOR/FEDERAL HOLIDAYS

TEXTS- 9:30AM-6:00PM CST TUES-FRI

10:30AM-3:00PM SAT. CLOSED ON SUNDAYS & MONDAYS.

  • PICK UPS ARE CURRENTLY NOT AVAILABLE.

  •  IF YOUR CALLS AREN'T ANSWERED PLEASE LEAVE A VOICEMAIL OR TEXT MESSAGE AND SOMEONE WILL GET BACK WITH YOU. IF THERE IS NO VOICEMAIL YOUR CALL WILL NOT BE RETURNED.

  • WE CURRENTLY CAN ONLY RECEIVE CALLS FROM WITHIN THE US, US TERRITORIES, AND CANADA. FOR ALL OTHER INTERNATIONAL CLIENTS ONLY TEXTS ARE ACCEPTED.

 

FEDERAL HOLIDAYS

JAN 1 NEW YEAR'S DAY

JAN 17 MARTIN LUTHER KING JR DAY

FEB 21 PRESIDENTS' DAY

MAY 30 MEMORIAL DAY

JUNE 20 JUNETEENTH

JULY 4 INDEPENDENCE DAY

SEPT 5 LABOR DAY

OCT 10 COLUMBUS DAY

NOV 11 VETERANS DAY

NOV 24 THANKSGIVING DAY

DEC 24-25 CHRISTMAS EVE/CHRISTMAS DAY

(OUR OFFICE IS CLOSED DEC 23-28 FOR THE CHRISTMAS HOLIDAY)

DEC 31 NEW YEAR'S EVE

LOCAL HOLIDAYS 

LUNDI GRAS & MARDI GRAS 02/28-03/01 2022

(DATES VARY PER YEAR. OUR LOCAL USPS FACILITIES ARE CLOSED IN OBSERVANCE OF THESE DAYS)