CONTACT
WE RESERVE THE RIGHT TO REFUSE SERVICE
*WHEN CONTACTING PLEASE ADJUST TO CENTRAL TIME ZONE (CST)*
ATTENTION:
PLEASE BE ADVISED THAT DUE TO COVID-19 DELIVERY DELAYS ARE CURRENTLY BEING EXPERIENCED WITH USPS. DELAYS CAN CAUSE ORDERS TO BE DELAYED UP TO A WEEK FOR ARRIVAL BUT SHOULD STILL REFLECT MOVEMENT DURING THIS TIME FRAME. IF FOR ANY REASON YOU DO NOT SEE TRACKING UPDATES WITHIN 72 HOURS OF YOUR TRACKING NUMBER BEING ISSUED PLEASE CONTACT US IMMEDIATELY.
WE DO NOT MONITOR TRACKING DETAILS ONCE AN ORDER HAS BEEN SHIPPED.
IN ORDER TO BETTER SERVE YOU PLEASE ABIDE BY THE FOLLOWING HOURS OF OPERATION. IF CONTACTED BEFORE OR AFTER THE FOLLOWING HOURS OF AVAILABILITY WE WILL RESPOND AT THE BEGINNING OF OUR NEXT BUSINESS DAY STARTING AT 10:30AM CST. PLEASE BE SURE TO ADJUST TO OUR CENTRAL TIME ZONE WHEN LOOKING TO CONTACT US AS WELL. CURRENTLY ONLY CALLS MADE WITHIN THE UNITED STATES ARE ACCEPTED. ALL CANADA OR INTERNATIONAL CLIENTS CAN CONTACT VIA TEXT ONLY AT THIS TIME. OUR COMPANY HONORS ALL LOCAL (NEW ORLEANS) AND FEDERAL HOLIDAYS AND WILL BE CLOSED ON THOSE DATES SO PLEASE BE ADVISED. IN THE EVENT OF A HOLIDAY FALLING ON A WEEKEND OR MONDAY IT IS OBSERVED BY OUR COMPANY ON THE NEXT BUSINESS DAY. ON THOSE DAYS CUSTOMER SERVICE WILL STILL BE AVAILABLE VIA EMAIL AS WELL AS OUR CHAT PORTAL. WHEN CONTACTING VIA EMAIL PLEASE AVOID SENDING MULTIPLE EMAILS BEFORE WE HAVE HAD A CHANCE TO RESPOND TO AVOID BEING FLAGGED AS SPAM BY OUR SERVER.IN THE EVENT THAT YOU DO NOT GET AN EMAIL RESPONSE DUE TO BEING POSSIBLY FLAGGED BY OUR SERVER PLEASE SUBMIT A CONTACT FORM WHICH CAN BE FOUND BELOW OR CONTACT US VIA PHONE OR TEXT.OUR EMAIL ADDRESS CAN BE FOUND BELOW AS WELL. PLEASE KNOW THAT WE RECEIVE HUNDREDS OF TEXTS,CALLS AND EMAILS PER DAY. PLEASE DON'T RESPOND TO PROMOTIONAL EMAILS OR YOUR ORDER CONFIRMATION EMAILS AS THEY ARE NOT MONITORED. EVERY CLIENT IS IMPORTANT TO US AND WE RESPOND AS QUICKLY AND EFFICIENTLY AS WE CAN. IF A VOICEMAIL OR TEXT IS NOT GIVEN WE WILL NOT BE ABLE TO RESPOND. IF YOU DO NOT RECEIVE A RESPONSE ON THE SAME DAY PLEASE ALLOW UP TO 48 HOURS AND SOMEONE WILL ASSIST YOU.
ALL EMAILS ARE RESPONDED DURING OUR HOURS OF OPERATION HOWEVER FEEL FREE TO CONTACT US 24/7. EMAILS ARE RESPONDED IN THE ORDER RECEIVED WITHIN 24-48 HOURS. EMAILS RECEIVED ON WEEKENDS ARE RESPONDED TO NEXT BUSINESS DAY. PLEASE ALLOW US TIME TO RESPOND BEFORE SENDING MULTIPLE EMAILS TO AVOID BEING FLAGGED AS SPAM BY OUR SERVER.
PHONE NUMBER- 1-(504)-610-3953
- OPEN TUES-SAT
- CLOSED EVERY MONDAY & SUNDAY AND ALL MAJOR/FEDERAL HOLIDAYS
- CALLS ACCEPTED 4:30PM-6:30PM CST TUES-FRI & 10:30AM-3:30PM CST ON SAT
- TEXTS- 9:30AM-6:00PM CST TUES-FRI 10:30AM-3:00PM SAT. CLOSED ON SUNDAYS & MONDAYS.
- PICK UPS & LOCAL DELIVERY ARE CURRENTLY NOT AVAILABLE.
- IF YOUR CALLS AREN'T ANSWERED PLEASE LEAVE A VOICEMAIL OR TEXT MESSAGE AND SOMEONE WILL GET BACK WITH YOU. IF THERE IS NO VOICEMAIL YOUR CALL WILL NOT BE RETURNED.
- WE CURRENTLY CAN ONLY RECEIVE CALLS FROM WITHIN THE US, US TERRITORIES, AND CANADA. FOR ALL OTHER INTERNATIONAL CLIENTS ONLY TEXTS ARE ACCEPTED.
- JAN 1 NEW YEAR'S DAY, OBSERVED JAN 2
- JAN 16 MARTIN LUTHER KING JR DAY
- FEB 20 PRESIDENTS' DAY
- MAY 29 MEMORIAL DAY
- JUNE 19 JUNETEENTH
- JULY 4 INDEPENDENCE DAY
- SEPT 4 LABOR DAY
- OCT 09 INDIGENOUS PEOPLES' DAY
- NOV 10 VETERANS DAY
- NOV 23 THANKSGIVING DAY
- DEC 24-25 CHRISTMAS EVE/CHRISTMAS DAY
(OUR OFFICE IS CLOSED DEC 23-28 FOR THE CHRISTMAS HOLIDAY)
DEC 31 NEW YEAR'S EVE
LOCAL HOLIDAYS
LUNDI GRAS/MARDI GRAS-ASH WEDNESDAY
02/20-02/22 2023
(DATES VARY PER YEAR. OUR LOCAL USPS FACILITIES ARE CLOSED IN OBSERVANCE OF THESE DAYS)